Shipping & Returns
Shipping & Returns
Everything you need to know about how we ship your order and how to return an item, should you ever need to.
- We can ship to virtually any address worldwide. Some products carry shipping restrictions, and certain items cannot be shipped to international destinations.
- Unless otherwise noted, all shipments are FOB Shipping Point.
- Shipping rates for many items are weight-based. Item weights are rounded up to the next full pound, consistent with our carriers' policies.
You can return most new, unused items in their original packaging within 30 days of the invoice date for a refund, though returns may be subject to a restocking fee. We will also cover return shipping costs if the return is the result of our error — for example, if you received an incorrect or defective item.
Refund timeline
Refunds are typically issued within four weeks of the date you give your package to the return shipper. This period covers:
RMA required for all returns
All returns require prior written approval and a Return Merchandise Authorization (RMA) number issued by Flow Dynamics & Automation, Inc. If you need to return an item, please contact us with your order number and details about the product you would like to return, and we will respond promptly with instructions. Returned products must be unused, in original condition and packaging, and shipped freight prepaid to the location we designate.
Restocking fee schedule
| Return reason | Condition required | Restocking fee |
|---|---|---|
| Our error (incorrect or defective item) | Any condition | None — we cover return shipping too |
| Change of mind, within 30 days of invoice date | Unused, original condition and packaging | May still apply, up to 25% |
| Custom-built, special-order, cut-to-length, or manufacturer-non-returnable items | N/A | Not eligible for return |
Have a question about an order or need to start a return?
Contact Us